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Old 08-08-2009, 07:53 PM   #1
w6pea
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Default Direct TV

My xyl and myself have been talking about getting Direct TV or Dish Network for in the RV. Anyway I called Direct TV today just to get some prices and compare their package with Dish Network. (We have had both) They seemed to want me to sign up right then and there. I thanked them for their time. This was about 1300 hrs. We sat down and had some lunch at about 1500 hrs. While we were eating our lunch the phone rings, our caller ID gave a number in Area Code 312, I have an Aunt that lives in a rest home in that area code even though I didn't recognize that number I answered it, (thinking it was about my Aunt -my Dad's only living sister) Any way it's some skank from Direct TV wanting to know WHY under no Uncertain Terms why I did not sign up for Direct TVnow here is the kicker I just got another call from them. I didn't answer the phone but they left a message, the thing that makes me mad is that the salesperson kept asking for a credit card number and my telephone number I did not give them my phone number but I know that even if you have your number blocked on out going calls it still shows up on any 800 number you call. I guess Direct TV must really be hurting, I do know that after their hard sale tactics I wouldn't even recommend Direct to my ex-wife. Sorry for the rant.
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Old 08-08-2009, 08:32 PM   #2
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We are having the same thing happen to us at work with yellow book pages. So far the sales people have yelled (yes yelled) at 3 of us in the office and we only have 8 people total .

When I told the guy I was not authorized to make any decision, he started yelling at me...I tried to be nice and he started again....that's when I hung up on him.

I think they are hurting as well, but it is still is so unprofessional.
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Old 08-09-2009, 09:19 AM   #3
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Just tell him "Good by don't call back"

BY the way: I recommend DirecTV standard (NOT HD) for RV's. no matter what kind of antenna you have (Dish, Dome, Roof or ground mount) it will work with DirecTV Standard service, With other services you will be limited, The proper dish, (roof or ground mount) will work provided there are not trees or buildings in the way but domes.. All work with direcTV, Some work wish DISH-SD, and a few work with DISH-HD but with DISH, if you use a DVR to record, The domes can see only 1 or the 2(SD) or 3(HD) satellites at a time. So you will run into conflicts.. DirecTV SD only uses one bird.

Cost is about the same, by the time Dish gets done nickle and dimeing you.

Plus with HDTV, DIsh has an "Eastern" and "Western" arc, so you either won't do well in Maine or California (And surrounding states) (SD that's not so) With, Direc, the bird is more centerally located (101 degrees west) so that's not a problem
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Old 08-09-2009, 04:36 PM   #4
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Get your numbers on the national no call list. Then when they call again, tell them....NO MORE CALLS....

Ken
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Old 08-10-2009, 12:27 AM   #5
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I used to have Direct here at the house. I got rid of them back in '99 because whenever I had a problem I would call Direct and they would say it wasn't them to call the company that did the billing Pegasus they would say that it wasn't their problem call the company that installed it. So after getting a couple of run a rounds with a couple of problems I made a fourth call to Dish. I have never looked back and never regreted it.

The only problem I have had with Dish is the people in India that answer the phone for Dish when you have a question. Even though they speak English, it is heavily accented, and they really don't understand the way we speak it here.
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Old 08-10-2009, 12:31 AM   #6
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Originally Posted by TXiceman View Post
Get your numbers on the national no call list. Then when they call again, tell them....NO MORE CALLS....

Ken

Ken the problem with that is then you get calls that are prerecorded and auto dialed with no way to tell them.
I use the Do Not Call for all my phone numbers. As soon as it took affect the calls from charities, politicians, and surveys went up quite a bit. From hardly ever to almost twice a week.
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Old 08-10-2009, 08:53 AM   #7
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Dan, we seldom get calls for sales groups anymore. When we get the charity calls, we politely tell them to remove our name. If it happens again, we ask for a supervisor and tell them...NO MORE calls as our next will will be to report them.

The "Customer (DIS)Service " is really irritating. The people in India are hard to understand and just read from a script and generally have no idea of how to fix the problem.

A friend said she got really put out when trying to set an appointment at here Doctors office...turns out they outsourced the appointments to India...cheaper than a person in the office to handle appointments. She finally drove the 3 blocks to the office to make an appointment.

Ken
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Old 08-10-2009, 11:15 PM   #8
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A friend said she got really put out when trying to set an appointment at here Doctors office...turns out they outsourced the appointments to India...cheaper than a person in the office to handle appointments. She finally drove the 3 blocks to the office to make an appointment.

Ken
That's pitiful Ken. I guess more and more of these jobs are being outsourced.

We have a feature from our phone company that when you call our house, it says, "You have called a number that does not accept calls of solicitation. If you would like to proceed please press one." That has worked great for us. It screws up their automatic dialing system. But, would you believe one person actually dialed the #1 and proceeded as usual with their pitch ? Made me so mad, I just hung up.



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Old 08-11-2009, 11:18 PM   #9
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It gets even worse than having your DR's apointments out sourced. I saw on TV that when you pull up to drive through in the Fast food resturants that the person you are talking to might not be in the building but at a call center. Even that call center could be in India.
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Old 08-11-2009, 11:25 PM   #10
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Dan, we seldom get calls for sales groups anymore. When we get the charity calls, we politely tell them to remove our name. If it happens again, we ask for a supervisor and tell them...NO MORE calls as our next will will be to report them.

The "Customer (DIS)Service " is really irritating. The people in India are hard to understand and just read from a script and generally have no idea of how to fix the problem.

A friend said she got really put out when trying to set an appointment at here Doctors office...turns out they outsourced the appointments to India...cheaper than a person in the office to handle appointments. She finally drove the 3 blocks to the office to make an appointment.

Ken
One time when I called Dish with a problem I kept getting passed from one Indian to another and each of them in turn asked for my name etc. to verify that it really was me they were talking to. After the 8th time I refused to give my name I told the person They had already gotten my name. They told me we couldn't proceed without my name. What I said next had my wife rolling with laughter, I told them I had called about a problem and I wasn't setting up a play date for our kids. The 9th time was the charm and I got someone in Texas.
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