I can not help you with service recommendaitons but I can tell you a few folks who are big on ICOM
K9EID (that's Bob Heil)
Gordon West
George Thomas (
www.amateurlogic.tv)
And Leo Laport (though he is too new to have needed service on his Icoms) (twit.tv)
These folks are all involved with an internet tv show,, twit.tv/hn ham nation.