We are having the same thing happen to us at work with yellow book pages. So far the sales people have yelled (yes yelled) at 3 of us in the office and we only have 8 people total .
When I told the guy I was not authorized to make any decision, he started yelling at me...I tried to be nice and he started again....that's when I hung up on him.
I think they are hurting as well, but it is still is so unprofessional.
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