My wife has been dealing with a major bank on a credit card for the church where she works.... It has now been 4 months to get new cards and people approved to discuss the account. She does all of the accounting for the church but yet cannot talk to the bank about the account. They even had the nerve to tell the one person qualified to talk to them that his SS# number was not correct...He told them that he had a career in the army and he darn well knew what his number was....
Customer service is a thing of the past I'm afraid....
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