OK here are a few links on getting started and or upgrading your licenses.
Getting Started
www.arrl.org
www.hello-radio.org
Exam Question Pool
www.arrl.org/arrlvec/pools.html
Practice Tests
www.qrz.com
scroll down on left side to QRZ Quick Links
Find Exam Locations
www.arrl.org/arrlvec/examsearch.phtml
Look up ham by name, sign, city, zip
www.arrl.org/fcc/fcclook.php3
Look up by callsign
www.qrz.com fill in box upper left, click CALLSIGN
Public Service
Videos on ham/media info
www.arrl.org/pio/ click on VIDEOS