Oxymoron of The Day: AT&T Internet Customer Support
The DSL Internet connection at my mothers house has gone a bit flaky. AT&T tweaked the line and then suggested we might need a new modem. So they sent us a new modem.
The problem is, they can't seem to send me a DSL modem matched up with a power supply intended for that modem. They sent me a 12 volt AC power supply, and when that didn't work, they sent me a 10 volt DC power supply. One power supply ate the modem, and then the modem ate the other supply.
ME: "This new modem is a Westell 6200. Do you know what the power requirement for this modem is?"
THEM: "
We are AT&T Tech support and as such we do not have that information. But the
Netgear power supply we sent you is the correct power supply for the
Westell modem."
Oxymoron of The Day
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